Hear how customers feel, scored live on stage.
One afternoon at Centro Congressi Lingotto for CX, support and product teams. We score real customer feedback in front of the room, build a churn-risk playbook together, and close with an aperitivo.
The event starts on Sunday 4 October 2026 at 15:00 Central European Summer Time.
Four hours, from raw feedback to a playbook your team can run on Monday.
All times are Torino time (CEST). Sessions are in English.
Doors open and badge pick-up
Collect your badge at the Lingotto entrance with the email address you registered with.
Keynote: reading emotion at the scale of a whole customer base
Why average satisfaction scores hide the accounts you are about to lose, and what to measure instead.
Live scoring with the audience
Send a real (anonymised) customer comment from your phone and watch it scored for sentiment, urgency and churn risk on the big screen.
Coffee break
Talk to the Feel-Form team and bring your own feedback samples.
Academy workshop: building a churn-risk playbook
Design routing rules and response scripts around your own risk thresholds, in small groups.
Panel: what CX leads changed once they could see sentiment
Open questions from the floor.
Aperitivo torinese
Drinks and networking until 20:30.
Try the scoring we will run on stage.
Type a customer comment or pick a sample. At the event, the full model reads every response the room sends in.
- Sentiment 0–100 for every open-text answer, with the phrases that drove it.
- Churn-risk flags when frustration meets contract or renewal language.
- Urgency tags so the right person responds first.
Centro Congressi Lingotto, Torino.
The congress centre inside the former Fiat Lingotto factory, a short metro ride from the city centre.
Address
Centro Congressi LingottoVia Nizza 280
10126 Torino (TO), Italy
Follow the Feel-Form Live signs from the main congress entrance.
Open in Google Maps ↗Getting there
- Metro
- Line M1 to Lingotto, then a 5-minute walk
- Train
- Torino Lingotto station, or Torino Porta Nuova then metro M1
- Car
- Paid parking at the Lingotto complex
- Air
- Torino Caselle (TRN), about 40 minutes by car
Reserve your seat.
Attendance is free. Seats are limited, and registration closes when the event starts on 4 October at 15:00.
We will email your confirmation and badge details to the address you enter here.
Before you submit, read the personal data notice ↗. It explains what we collect under the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and how to use your rights.
You're registered.
We have saved your seat for Sunday 4 October 2026 at 15:00, Centro Congressi Lingotto, Torino. Bring the email address you registered with to pick up your badge.
To change or delete your registration, email hello@feel-form.ai.
Registration is closed.
Feel-Form Live · Torino started on 4 October 2026 at 15:00. Email hello@feel-form.ai to hear about the next event.